In a recent cyber attack, MGM Resorts International suffered a major breach of its systems, resulting in the shutdown of operations at multiple hotels and casinos. The Wall Street Journal reported that the company did not give in to the ransomware attackers’ demands, leaving many customers, including high-profile individuals such as FTC chair Lina Kahn, inconvenienced during their stay at one of MGM’s properties in Las Vegas, Nevada.
The hackers were able to obtain a significant amount of customer data during the breach. MGM stated in a press release that the stolen information includes names, contact details, dates of birth, and driver’s license numbers. Additionally, a limited number of customers may have had their social security numbers, passport numbers, or both exposed. While the exact number of affected individuals was not disclosed, the company did mention that the compromised data pertains to customers who conducted transactions with MGM before March 2019.
Fortunately, MGM reassured its customers that their passwords, bank account details, and credit card information were not part of the stolen data. The company is taking proactive measures to mitigate the impact of the breach by notifying affected customers via email. Furthermore, MGM has pledged to provide complimentary credit monitoring and identity theft protection services to those individuals whose data was compromised.
MGM has reported that its domestic operations have returned to normalcy, with most of its guest-facing systems running smoothly again. However, the company expects full restoration to take place within the following days. In terms of financial repercussions, MGM has incurred expenses of under $10 million for technology consulting services, legal fees, and other third-party advisors. However, the estimated total loss is projected to reach $100 million.
If you believe that your data may have been compromised in the MGM Resorts International data breach, the company has set up a dedicated call center where you can seek assistance. You can contact the call center at 800-621-9437, available Monday through Friday from 8 am to 10 pm Central time, or on weekends from 10 am to 7 pm Central time (excluding major U.S. holidays). Ensure that you reference engagement number B105892 when making your inquiry. Additionally, be sure to visit the webpage www.mgmresorts.com/importantinformation for further information regarding the breach and any updates provided by MGM Resorts International.
The recent data breach suffered by MGM Resorts International serves as a harsh reminder of the ever-present threat of cyber attacks in today’s digital landscape. The company’s swift response in notifying affected customers and offering credit monitoring and identity theft protection services demonstrates their commitment to mitigating the potential fallout. However, the financial impact and the invasion of customer privacy are significant concerns that MGM must address moving forward. Cybersecurity remains a paramount issue for all organizations, and it is crucial for businesses to invest in robust security measures to safeguard customer data and protect their reputation.